Last edited by Arashirisar
Saturday, August 1, 2020 | History

5 edition of Successful Service Operations Management (with Student CD-ROM, Microsoft Project 2007, InfoTrac Printed Access Card) found in the catalog.

Successful Service Operations Management (with Student CD-ROM, Microsoft Project 2007, InfoTrac Printed Access Card)

by Richard D. Metters

  • 25 Want to read
  • 26 Currently reading

Published by South-Western College Pub .
Written in English

    Subjects:
  • Customer Service,
  • Production & Operations Management,
  • Business & Economics / Production & Operations Management,
  • Business & Economics,
  • Textbooks,
  • Business/Economics

  • The Physical Object
    FormatHardcover
    ID Numbers
    Open LibraryOL10485329M
    ISBN 100324661185
    ISBN 109780324661187
    OCLC/WorldCa181600751

    “Housekeeping” for Operations Management 1. Course Materials: Course packet E.M. Goldratt and J. Cox, The Goal: A Process of Ongoing Improvement, North River. Successful Service Operations Management (Second Edition) by Kathryn H. King-Metters,Madeleine Pullman,Richard D. Metters,Steve Walton and a great selection of related books, art and collectibles available now at

    Operations management (OM) is the business function responsible for managing the process of creation of goods and services. It involves planning, organizing, coordinating, and controlling all the resources needed to produce a company’s goods and services. PDF | On Jun 1, , Corinne M. Karuppan and others published Operations Management in Healthcare: Strategy and Practice | Find, read and cite all the research you need on ResearchGate.

    ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams a. Operations management techniques used to be utilized more in the manufacturing sector than in the service sector. However, there is a trend towards focussing more on operations in services. This is mainly due to the increasing importance of the service sector in the U.S. economy.


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Successful Service Operations Management (with Student CD-ROM, Microsoft Project 2007, InfoTrac Printed Access Card) by Richard D. Metters Download PDF EPUB FB2

Successful Service Operations Management (with Student CD-ROM, Microsoft ProjectInfoTrac Printed Access Card) 2nd Edition by Richard D. Metters (Author), Kathryn H. King-Metters (Author). Learn the full Successful Service Operations Management book of building a service business from concept formation through implementation.

SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the.

Successful Service Operations Management, 2nd ed. Paperback – January 1, by Richard D Metters (Author) out of 5 stars 2 ratings. See all 2 formats and editions Hide other formats and editions.

Price New from Used from 2/5(2). Successful Service Operations Management: Competitiveness and Globalization by Tensen, Bonnie L.; Samaha, Joel and a great selection of related books, art and collectibles available now at. This book covers the full cycle of building a service business from concept formation through implementation.

The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system.

Capacity management is an important strategic and tactical issue in many services, and is the subject. Learn the full cycle of building a service business from concept formation through implementation.

SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities.

This is an important book for educators, students and professional managers. As the services sector becomes a larger and increasingly pervasive part of our economy and as service operations management becomes the biggest part of most organizations, the opportunity to increase productivity, quality, flexibility and innovation of service provision must be grasped firmly by those who want their /5(2).

From a service operations perspective service context includes service design factors such as location, facility layout, product design, scheduling, worker skills, quality control and measures.

Operations Management is all through us and is integral to every business. Using trendy and fascinating examples this mannequin new textual content material book brings to life elementary Operations Management guidelines and theories that are related to every manufacturing and restore circumstances, reflecting the very latest developments on this dynamic topic.

Open Library is an open, editable library catalog, building towards a web page for every book ever published. Successful Service Operations Management by Richard Metters, JanuaryThomson South-Western edition, Hardcover in EnglishPages:   Douglas R.

Brown is a best-selling author in the area of food service management, having worked for both national chains and independent restaurants, as well as providing consulting services.

He is the author of several new books and numerous articles on food service management/5(94). Essentially, despite having different leadership styles and backgrounds, these successful managers share one thing in common: they don't hesitate to break rules held sacred by conventional wisdom.

The management book also features 12 statements that help distinguish a company's strongest department from the others. Chapter 1 Introducing service operations management 4 Introduction 4 What are services.

5 What is 'service'. 6 What is service operations management. 12 Why is service operations management important. 15 Summary 17 Discussion questions 18 Questions for managers 18 Suggested further reading 18 Useful web links 19 File Size: KB.

Successful service operations management. [Richard Metters;] -- Covers the full cycle of building a service business from concept formation through implementation.

The first section focuses on constructing a business strategy, the second details how to implement. The key topics for successfully managing an automotive service facility - personnel management, business management, and sales and marketing - are thoroughly examined, with each individual book offering proven solutions for effectively tackling challenges faced by today's professional automotive service managers.4/5(2).

Field service is intricate and mobile. It involves scheduling field techs, inventory and repair, contract entitlements and work order management.

Streamlining your service operations will delight customers and increase your service revenues. For successful service operations management. COVID Resources. Reliable information about the coronavirus (COVID) is available from the World Health Organization (current situation, international travel).Numerous and frequently-updated resource results are available from this ’s WebJunction has pulled together information and resources to assist library staff as they consider how to handle coronavirus.

This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy.

The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and. Get this from a library. Successful service operations management.

[Richard Metters; Kathryn King-Metters; Madeleine Pullman] -- CD-ROM contains: Data and calculations for the examples in text -- Data for the case studies. Successful Service Operations Management. Metters has graciously put his book up for download on our website.

Each chapter is available for download. Services Operations Management. This book covers the following topics: Understanding the nature of services, Aligning service strategy and service competitiveness, service design, development and automation, Managing human resource in services, Service quality, Service facility design and facility location, Demand management in services, Capacity management or supply management in .SERVICE OPERATIONS MANAGEMENT The Total Experience DAVID PARKER SERVICE OPERATIONS MANAGEMENT ‘This is an important book for educators, students and professional managers.

This book very effectively blends conceptual frameworks with new, practical case studies. It is full of valuable and useful insights.’Cited by: 7.Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services.

This book is ideal for undergraduates, postgraduates or executives wishing to gain a /5(18).